Deploy AI Bots on Genesys Digital Channels in Hours, Not Months
Pre-built middleware for Genesys Digital Bot Connector v2. Connect Dialogflow, ADK, Lex, or Watson to web chat, SMS, WhatsApp, and Messenger—no custom code required.
Why This Matters Now
Genesys Digital Bot Connector v2 is the new API for deploying LLM-powered AI bots on Genesys digital channels. It lets you bring any LLM—Gemini, GPT-4, Claude—to your Genesys Cloud customers through web chat, SMS, WhatsApp, and Messenger.
But Genesys provides the API, not the middleware. ContextQue bridges that gap so you can deploy AI bots in hours instead of months.
CONNECTS YOUR AI BOT PLATFORM TO GENESYS
Building Custom Middleware is Expensive and Slow
Genesys gives you the Digital Bot Connector v2 API—but you're on your own for the integration. Every month your engineers spend building middleware is a month your competitors spend winning deals with AI.
€16,000 - €48,000+
A typical custom integration runs 160-240 engineering hours at €100-200/hour. Then you're looking at €2,000-4,000/month just to keep it running.
3-6 Months
Your engineers spend months on middleware plumbing instead of building the AI features leadership approved. Every month of delay is another month competitors use to close the deals you're chasing.
Ongoing Burden
When Genesys updates their API, you update your code. When your bot platform changes, you adapt. It never ends.
ContextQue: Deploy AI Bots Without Building Middleware
Pre-built adapters for Genesys Digital Bot Connector v2. Connect your AI bot platform, configure credentials, and go live. Your Dialogflow or Lex bot could be handling Genesys conversations by end of week.
Deploy in Hours, Not Months
Configure your bot credentials, map your channels, and go live—typically in under 4 hours. No development sprints, no DevOps headaches.
Multi-Platform Support
One subscription covers Dialogflow, ADK, Lex, Watson, and custom REST APIs. Switch platforms or run different bots per channel without rebuilding your integration.
Privacy-First
Pass-through architecture—customer data flows directly to your bot platform, never stored or logged by ContextQue. GDPR compliant by design.
Real-Time Monitoring
Track message throughput, latency, and error rates in real-time—so you can fix issues before customers notice.
Automatic Updates
When Genesys changes their API, we update our platform. Your integration stays current without lifting a finger.
LLM-Ready Timeouts
Configure extended timeouts (20-60+ seconds) so your AI bot has time to think. No more fighting the 11-second limit that cuts off LLM responses mid-sentence.
Save €16,000+ vs. Building It Yourself
Custom middleware costs €16,000-48,000 upfront and takes 3-6 months. There's a better way.
DIY Integration
- €16,000-48,000 upfront development
- €2,000-4,000/month ongoing maintenance
- 3-6 months to deploy
- Manual updates when APIs change
ContextQue
- €0 upfront cost
- Affordable monthly subscription instead of €16,000-48,000 upfront
- Deploy in hours not months
- Automatic updates included
Waitlist members get priority access + launch-day pricing
Are you a Genesys ISV partner? Check out our Partner Program for exclusive benefits.
Frequently Asked Questions
What is ContextQue?
When will ContextQue launch?
Which bot platforms will be supported?
Will ContextQue support LLM-powered bots?
What does "join the waitlist" mean?
Get Early Access When We Launch
Join the waitlist for priority access and launch-day pricing. We may also connect on LinkedIn to learn about your integration needs.
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