Deploy AI Bots on Every Genesys Digital Channel

ContextQue connects your AI bot platform to all Genesys Cloud digital channels through Digital Bot Connector v2. Web chat, WhatsApp, SMS, Messenger — one middleware, every channel.

Supported Digital Channels

Each channel has different capabilities and constraints. ContextQue handles the differences so your bot works everywhere.

Web Chat

Deploy AI bots on your website with Genesys Cloud Messenger widget. Real-time conversations with rich media support including cards, carousels, quick replies, and typing indicators.

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WhatsApp

Reach over 2 billion users worldwide through Genesys Cloud WhatsApp integration. Support for images, documents, quick reply buttons, list messages, and end-to-end encrypted conversations.

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SMS

The most universal messaging channel. Reach every phone — no app required. Text-only conversations with automatic response formatting and compliance-ready opt-in/opt-out handling.

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Facebook Messenger

Engage over 1 billion Messenger users through your Facebook page. The richest channel for media — cards, carousels, quick replies, persistent menus, and Instagram DM support.

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All Channels, One Integration

Each channel has different message formats, media capabilities, and platform constraints. WhatsApp limits you to 3 quick reply buttons. SMS has no buttons at all. Messenger supports carousels; web chat uses a different card format entirely.

Automatic Translation

ContextQue translates your bot's rich responses into the format each channel supports. Buttons become numbered text lists on SMS. Carousels adapt to WhatsApp list messages.

Write Once, Deploy Everywhere

Build your bot logic once in Dialogflow, Lex, Watson, ADK, or your custom platform. ContextQue handles channel-specific differences automatically.

Channel-Aware Context

ContextQue passes channel metadata to your bot so you can tailor responses. Know whether the customer is on web chat, WhatsApp, SMS, or Messenger.

Choose your bot platform

Ready to Deploy AI Bots on Genesys Digital Channels?

Join the waitlist for priority access and launch-day pricing. ContextQue is launching Q1-Q2 2026.

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