Connect Any AI Bot Platform to Genesys Digital Channels

ContextQue provides pre-built middleware adapters for Genesys Digital Bot Connector v2. Choose your bot platform, configure your credentials, and go live on web chat, SMS, WhatsApp, and Messenger.

No custom middleware development. No months of engineering. Just connect and deploy.

Supported Bot Platforms

Each adapter handles protocol translation, authentication, rich media mapping, and extended LLM timeouts out of the box.

Google Dialogflow

Connect Dialogflow CX or ES agents to Genesys digital channels. Supports rich media, multi-language, environment management, and PCI-compliant CX flows.

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Amazon Lex

Deploy Lex V2 bots on Genesys digital channels. ContextQue handles IAM authentication, streaming conversations, and Bedrock LLM integration.

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IBM Watson

Bring Watson Assistant to Genesys digital channels. Full support for watsonx.ai integration, dialog skills, actions, and search extensions.

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Google ADK

Connect Google Agent Development Kit agents to Genesys. Build with Gemini and Google AI, then deploy on digital channels through ContextQue.

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Generic REST API

Connect any custom bot that speaks REST to Genesys digital channels. Build with any framework or LLM and let ContextQue handle the DBC v2 protocol.

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How Every Integration Works

Regardless of which bot platform you choose, the deployment flow is the same.

1

Configure

Enter your bot platform credentials and Genesys Cloud org details in the ContextQue dashboard.

2

Map Channels

Select which Genesys digital channels (web chat, SMS, WhatsApp, Messenger) should route to your bot.

3

Go Live

ContextQue handles protocol translation, authentication, rich media, and timeouts. Your bot is live.

Ready to Connect Your Bot to Genesys?

Join the waitlist for priority access and launch-day pricing. ContextQue is launching Q1-Q2 2026.

Free to join. No spam — just launch updates.

Genesys Partner or ISV? Join our Partner Program instead.